Terms of Use

General Information

By signing up for, or using ZipMerch’s services, you are agreeing to the following terms and conditions. The services offered by ZipMerch include the ability to allow individuals to open online stores (“Shop Owners”) to sell custom print-on-demand merchandise to sell to the general public (“Customers”).

We may update these terms to reflect changes in ZipMerch’s website and service. Any changes will be posted on this website. By continuing to use our website and services, you are agreeing to the most recent terms and conditions.

ZipMerch Shops

Shop Owners are solely responsible for the products and designs offered in their shop. At any time, a Shop Owner may remove or add designs and products.

Order Cancellation

Once an order is placed by a Customer, it may not be cancelled or modified.

Shipping & Delivery

ZipMerch does not assume liability for any delays with couriers and cannot provide refunds or discounts as a result of courier delays. ZipMerch can only guarantee that a Customer’s order has left our facility in Oakville, Ontario on time. The price quoted is for a single shipment, without storage, F.O.B., local Customer’s place of business or F.O.B. ZipMerch’s platform for out-of-town clients, unless otherwise specific. Proposals are based on continuous and uninterrupted delivery of completed orders.

Returns

At ZipMerch, we are committed to ensuring Shop Owners and Customers are happy with their new custom merchandise. As all products are custom and made-to-order, return and/or exchanges will not be allowed. Please double check all order details before submitting to ensure the correct style, size, colour, and design has been selected.

Items will be accepted in return for a full refund, including original outgoing shipping charged if: (1) the item is defective or (2) the item received is not the item originally ordered.

Sizing charts and measurement guidelines can be found online for each product. Please note that measurements can vary up to 1.5” and shrinkage is not accounted for in the size chart. Shrinkage on 100% cotton products and cotton/poly blend products is up to 6%.

Prices

All priced on ZipMerch’s website are final and may be subject to changes. Shipping is billed and shown separately at checkout. The shipping address and order amount may affect certain costs.

All prices are in Canadian Dollars (CAD). Shipping charges may vary depending on the shipping address.

Payment

Customers may pay by Visa or Mastercard at checkout.

ZipMerch reserves the right to contract a third party to process payments on its behalf.

ZipMerch’s Right to Refuse

The client shall indemnify and hold harmless Entripy from any and all loss, cost, expense, and damages on account of any and all manner of claims, demands, actions, and proceedings that may be instituted against Entripy on grounds alleging that any printing completed by Entripy violates any copyright or proprietary right of any person, or that it contains any matter that is libelous or scandalous content, invades any person’s right to privacy or personal rights, except to the extent that Entripy has contributed to the matter. The client agrees to, at the client’s own expense, promptly defend and continue defense of any such claim, demand, action, or proceeding that may be brought against Entripy, provided that Entripy shall promptly notify the client with respect thereto, and provided further that Entripy shall give to the client a reasonable amount of time the urgency of the situation permits to undertake and continue the defense thereof.

For details on your data protection and privacy, please review our Privacy Policy.